We are sorry to hear that your rental did not go perfectly. If you feel that our service was not up to par, we need to know so that we can improve it. Please contact our customer service team using the options below and we will assist you in this process. Please fill out this quick online form. You can, if you prefer, write to us at: F'Lo-Cars, 25 rue des Couturelles, 77730 SAACY-SUR-MARNE, France Please also note that if your dispute with F'Lo-Cars could not be resolved after you contacted the Customer Relations Service, in application of article L.616-1 of the Consumer Code, you can contact a consumer mediator free of charge at the following contact details: - Either online, at: www.mediateur-mobilians.fr - Or by email to the following address: mediateur@mediateur-mobilians.fr - Or by post addressed to: Monsieur le Médiateur de Mobilians, 43 bis route de Vaugirard CS 80016, 92197 Meudon CEDEX. Don't forget to consult our general conditions when you make a reservation. They include everything you need to know before renting a vehicle. A trip planned? Start your rental.

We do our utmost to return forgotten items to their owners. Contact the F'Lo-Cars rental location where you returned the vehicle, stating your name, the item(s) you left behind and your booking reference number or rental agreement number. We will search the vehicle for you. The location's telephone number is on your rental agreement. Don't forget to check our terms and conditions when you make a booking. They include everything you need to know before your rental. Planning a trip? Start your rental.

AdBlue is a diesel engine additive present in most of our diesel vehicles, which helps reduce NOx emissions. Each vehicle equipped with AdBlue is equipped with a warning light, which signals the next depletion of the additive. The remaining level will be indicated directly by the vehicle's instrumentation. It is important to remember that the depletion of AdBlue results in the inoperability of the vehicle. Therefore, when the warning light comes on, it is advisable to immediately fill up with AdBlue. Refueling can be done free of charge by going to one of our agencies, facilities or affiliated networks or at any service station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.

We do not provide toll companies with your credit card details, or any personal information about our customers. We charge your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions should be directed to the toll authority. Please remember to check our terms and conditions when you make a booking. They include everything you need to know before you rent. Planning a trip? Start your rental.

Your privacy is important to us. Please review our privacy policy, which will tell you exactly how your data is collected, used and protected, as well as the type of cookies we use on our site. To ensure your maximum protection, we only share personal data or rental details with the main driver, unless they have express written permission to deal with a third party. Don't forget to check our terms and conditions when you make a booking. They include everything you need to know before your rental. Planning a trip? Start your rental.

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